Terms and Conditions

Joyaux™ Genève: Comprehensive Terms and Conditions

Welcome to Joyaux™ Genève, a prestigious brand owned by Joyaux™ Genève Sàrl, with its headquarters located at Geneva, Switzerland. We are dedicated to offering the finest diamonds and gemstones, adhering to the highest standards of Swiss quality and ethical compliance. By accessing and using Joyaux™ Genève's services, you agree to be bound by the following terms and conditions:

Acceptance of Terms

By using Joyaux™ Genève's website, you agree to be bound by these Terms and Conditions. This agreement applies to all purchases, services, and interactions with Joyaux™ Genève. Any changes to these terms will be effective immediately upon posting on the website. Continued use of our services constitutes acceptance of these changes. If you do not agree with these terms, please refrain from using our website and services.

Pricing and Payment

Joyaux™ Genève ensures the accuracy of all product pricing. Prices are primarily listed in Swiss Francs (CHF) and may be displayed in other currencies for convenience. Transactions are processed in CHF, and prices are subject to change without notice. Joyaux™ Genève reserves the right to correct any pricing errors at any time, even after an order has been placed.

  • Extended Payment Plans: Select high-value items may be eligible for extended payment plans, though these items are not covered under the 30-day return policy.
  • Taxes and Duties: Prices include applicable Swiss VAT. International customers are responsible for any additional duties, taxes, or surcharges imposed by their respective countries.

Loyalty Program

Welcome to the Joyaux™ Genève Loyalty Program! This program is designed to reward our valued clients for their loyalty.

  1. Earning Points:

    • Earn 5 points for every CHF 100 spent, up to a maximum of CHF 150,000. For each additional CHF 100 spent beyond this, earn 3 points.
    • Sign up for our newsletter to receive 100 points and stay updated on new arrivals, special offers, and more.
    • Each point is equivalent to CHF 1.

  2. Redemption:

    • Points can be redeemed during online checkout or in-store with our sales associates.
    • Points may be used for up to a 25% discount on any regular-priced item.
    • Points cannot be combined with other offers, promotions, or discounts.

  3. Anniversary and Birthday Coupons:

    • Receive a special CHF 200 coupon during your anniversary and birthday months, valid for 90 days.

  4. Loyalty Points Expiry:

    • Points are valid for 3 years from the date they are earned. Unused points will expire after this period.

By participating in the Joyaux™ Genève Loyalty Program, you agree to these terms and conditions. Joyaux™ Genève reserves the right to modify or terminate the program at any time, with advance notice provided to members. The program must be used legally and respectfully, without any fraudulent behavior that could damage the brand's image.

Swiss Double Certification for Complete Trust

Joyaux™ Genève offers a double certification service for rare investment diamonds and colored gems to ensure trust and transparency. Each diamond can be certified by the GIA and additionally by one of Switzerland’s leading gemological laboratories: SSEF, SRS, or the Gubelin Gemological Laboratory. This ensures each stone meets the highest standards for quality, authenticity, and ethical sourcing.

Commitment to Ethical Sourcing

Joyaux™ Genève is committed to the ethical sourcing of all diamonds and gemstones, strictly adhering to the Kimberley Process Certification Scheme (KPCS) and Swiss regulations. Our diamonds are guaranteed conflict-free, sourced only from regions with stable political climates and ethical mining practices. Joyaux™ Genève demands transparency and accountability, regularly auditing suppliers to ensure compliance with ethical standards.

Geneva Freeport Storage

For secure storage, Joyaux™ Genève offers options at the Geneva Freeport, renowned for its stringent security and privacy measures, making it an ideal environment for safeguarding high-value assets. All items stored here are fully insured.

Warranty Coverage

Joyaux™ Genève provides a warranty covering manufacturing defects in all fine jewelry. This warranty does not cover:

  • Excessive wear and tear
  • Physical or accidental damage
  • Loss and theft

All warranty claims must be processed through Joyaux™ Genève. Unauthorized repairs void the warranty. Joyaux™ Genève is not liable for incidental or consequential damages related to warranty claims.

Custom Jewelry and Special Services

  1. Mockup Requests: Up to 3 complimentary mockup images are provided. Additional mockups require a refundable deposit of CHF 250.
  2. Photography Requests: Up to 5 stones can be requested for additional images or videos. Beyond this, a CHF 50 deposit per stone is required.
  3. Custom Jewelry: Our custom jewelry services start with a minimum center stone value of CHF 5,000.

Customer Rights and Dispute Resolution

This warranty provides customers with specific legal rights. Joyaux™ Genève complies with Swiss consumer protection laws, offering clear dispute resolution mechanisms. All disputes will be handled under Swiss jurisdiction.

Feedback and Special Offers

We welcome customer feedback. Please contact us at info@joyaux.ch with any suggestions or concerns.

  • Special Offers: Joyaux™ Genève offers promotions and discounts that are time-limited and may not be combined with other offers.

Intellectual Property and Use of Website

All content on the Joyaux™ Genève website is protected by copyright and intended for personal use only. Unauthorized commercial use of any content is prohibited.

Contact Information

For more information or inquiries, contact Joyaux™ Genève at info@joyaux.ch.